Utilizes New Platform for Patient Engagement, Care Management
NASHVILLE, TN. – October 1, 2014 – Dialysis Clinic, Inc. (DCI) signed an agreement with the cloud-based care management technology company, RoundingWell, to utilize their patient engagement and care management platform, designed to increase effective communication between patients, providers, and the interdisciplinary team.
Conversations between the two Nashville based organizations began over a year ago when DCI started working on the ESRD Seamless Care Organization (ESCO) application.
"We were evaluating tools that would aid the communication process from patient to provider and among providers. Essentially the tool needed to achieve two goals. It needed to offer an engaging patient-communication platform that allowed us to share educational information and assess a patient’s current needs. At the same time, we required the solution to provide essential feedback to the care coordinator that could efficiently be shared with the interdisciplinary team,” said Doug Johnson, MD, DCI Vice Chairman of the Board.
RoundingWell was determined to be the best partner among four candidates vying for the contract.
“At RoundingWell, we immediately saw the correlation between DCI’s mission of caring for patients and our mission to engage patients in ways that meaningfully impacted their health. We knew that bringing the two patient-focused companies together, one clinical and one technical, was an incredible opportunity we couldn’t pass up,” said John Smithwick, RoundingWell CEO.
Initial discussions surrounding the patient-engagement tool took a new direction as DCI outlined their additional need for an improved care management platform. RoundingWell was challenged to accelerate the introduction of care platform functionality for DCI, based on internal clinical feedback.
“DCI’s goal is to find out what’s important to the patient and then help. RoundingWell’s platform is well built and readily offers us the ability to hear the patient clearly. With regard to the care platform tool, they have been a great partner in the modification process, allowing us to test the tool and offer adjustments based on a clinician’s need to communicate among the interdisciplinary team more effectively,” said Lisa Hobson, DCI Quality Focus Coordinator, RN.
The customized patient engagement and care management platform provides:
- Proactive online health check-ins to engage patients
- Patient risk identification and stratification
- Automated care-coordination pathways, tailored to reflect the needs of patients within a specific market
- Consistent internal and external communication among caregivers
The system is expected to go live with a first group of patients in the Nashville market in October.
About DCI: Founded in 1971, Dialysis Clinic, Inc. (DCI) is the nation’s largest non-profit dialysis provider with over 230 outpatient dialysis clinics in 28 states. Headquartered in Nashville, Tennessee, DCI employs approximately 5,000 people serving more than 14,000 dialysis patients. The United States Renal Data System (USRDS) has found DCI to have the lowest patient mortality and hospitalization rates among the national dialysis providers for eleven consecutive years. DCI’s services include in-center hemodialysis, home hemodialysis, and peritoneal dialysis (continuous ambulatory peritoneal dialysis, CAPD, and automated peritoneal dialysis, APD). Acute dialysis and related services are located within hospitals around the US. DCI also provides kidney disease education and medication therapy management through the Reach Kidney Care and Reach Medication Therapy Management programs, respectively. DCI’s operates under the mission “We are a non-profit service organization. The care of the patient is our reason for existence.” For more information, visit www.dciinc.org.
About RoundingWell: RoundingWell is a Nashville-based healthcare technology company that offers a cloud-based patient engagement and care management platform to a variety of healthcare provider organizations via a software-as-a-service (SAAS) delivery model. RoundingWell’s focus is on educating patients and on gathering data from patients that could indicate the early warning signs of an adverse health event, alerting the patient’s clinician team to the presence of these risks, and then positioning the clinician team to intervene early and in a low-cost manner. For clinician teams, RoundingWell offers an array of collaboration, task management, and analytics tools that allow them to react efficiently and effectively to manage the health of their post-acute and chronic patient populations. For more information, visit www.roundingwell.com.