5 New Ways RoundingWell Better Supports ACOs

With our latest release, we've upgraded the way RoundingWell supports ACOs and its member organizations. Before, you could think of RoundingWell more like a centralized model (everyone under one roof). Now, RoundingWell works more like a connected network (think hub-and-spoke). It turns out the connected network model fits ACO needs much better.

1. RW supports ACO beneficiary rosters for improved patient management.

Before, handling roster files was too manual. Now, roster files support is more automated. When an ACO’s quarterly beneficiary roster is published, RW can now apply that file to the ACO member org’s population. Our platform automatically sorts those beneficiaries into their own group. This makes it easy for frontline clinicians to know who their ACO beneficiaries are and manage them appropriately. The rest of the patient population is still accessible to the clinician so they can continue working with those patients like normal.

2. RW can integrate with each ACO member org’s EMR.

Before, RW was limited in its ability to integrate with multiple EMRs. Now, each member org can have its EMR integrated with RW. Integrating your EMR with RW makes it possible to streamline important workflows. Some integration use cases include:

  • Automatically import all of your patient records

  • Eliminate double-charting by exporting data in RW back to the patient chart in your EMR

  • Trigger alerts or pathways based on EMR data, such as admissions or discharges

  • Set up custom lists that help you close gaps in care 

3. Each member org can more fully customize RW workflows to suit their individual needs.

Before, member orgs were constrained in how deeply it could customize RW. Now, each member org has more control over custom patient lists and custom pathways, which are just two ways member orgs can configure RW to meet its exact needs. Each member org can set up workflows specific to the populations it manages with these two features.

4. ACO leadership can now share pathways with all member orgs

Before, there was no great way to share pathways amongst member orgs in RW. Now, certain pathways can be authored at the ACO leadership level and then shared across the entire ACO network. Each ACO member organization will still be able to create its own pathways that aren’t already managed by ACO leadership.

5. RoundingWell Check-Ins are now branded with each member org's facility branding.

A key success factor in sustained digital engagement is a patient understanding that their clinicians and providers are on the other side of their check-ins, not some anonymous unknown individuals. Patients – whether ACO beneficiaries or not – are usually more familiar with the physician practice or hospital where they receive care so RW now supports localized branding for each member org.

RoundingWell Release Notes May 2017

We're excited to share our latest updates! We are committed to improving your RoundingWell experience with new features, enhancements, and bug fixes. 

RoundingWell Help

The RoundingWell Account Management Team recently updated our support site with new educational articles and video tutorials. If you’re in need of some extra training or a simple refresher course, this is a great place to start.

We've also made this material more easily accessible by placing a help button on the top navigation bar. Just look for ?Help in the upper right corner of your screen next to Search. Click ?Help to fill out a support ticket or jump straight into the support site for FAQs, videos, and past release notes. 

Oftentimes we turn your questions into RoundingWell Help articles that educate our larger clinician user community. So keep the questions coming and visit support.roundingwell.com to learn more.

RoundingWell Release Notes - March 2017

We're excited to share our latest updates! We are committed to improving your RoundingWell experience with new features, enhancements, and bug fixes. 

Custom List Filter Menus

With this release, RoundingWell is introducing filter menus for your custom patient lists. Custom list filter menus allow you to have more control over your patient population in RoundingWell. With filter menus, patient lists become more informative and actionable.

  • Filter menus are be set at the organization level and are available for all clinician users.
  • A custom list can have multiple filter menus, based on patient data in RoundingWell and EMR data.

Think about your current custom lists and what your organization might select as filter options for these lists, such as screening data, CCM time, data captured from your EMR, engagement status, or group. Please reach out to your Account Manager to request and apply filters to your custom lists.

Bug Fixes

We have fixed a number of bugs and incidentals in an effort to help provide a better experience for you in the RoundingWell clinician console.

  • The patient sidebar will now support scrolling if your window dimensions are small. Overview, History, and Profile buttons will remain visible despite a small browsing window.
  • If a risk has a large number of factors on the Add New Risk page, clinicians will be able to scroll through all factors and the footer will remain anchored to the bottom of the page.
  • In Tasks, an issue with a blue arrow showing up next to the patient name while performing an in-line task due date change has been corrected.
  • In Tasks, making an in-line task due date change into the future from your unscheduled task list will now remove the task from viewing under the Unscheduled filter.
  • Null pathway adherence values have been recalculated and are displaying correctly on Pathway Adherence Insight Report.

RoundingWell Release Notes - February 2017

We're excited to share our latest updates! We are committed to improving your RoundingWell experience with new features, enhancements, and bug fixes. 

In-Line Due Date Change

Clinicians are now able to change task due dates directly in the task list. To make an in-line due date change, please follow the instructions below:

  • Hovering over the text(date) of a task’s due date will reveal a blue drop down arrow
  • Click on that blue arrow to reveal a calendar
  • Change the due date by selecting a new day or choose one of the shortcuts. Adjust the month using the blue arrows at the top of the calendar.
  • Once a new due date is selected, the calendar will close and your task list will be updated.

Feature Enhancements

  • Task Duration: Clinicians with the ability to edit pathways will now be able to add task duration for any pathway task. Entering a task duration for a pathway task provides an estimate of the time it takes to complete the task. For CCM time-tracking, this enhancement should improve operational efficiencies. Be sure to adjust the time if completion is above or below the estimated duration.
  • The left navigation panel is now more flexible and will fill all available vertical space before scrolling is enabled.

Bug Fixes

We fixed a number of bugs and incidentals in an effort to help provide a better experience for you in the RoundingWell clinician console.

RoundingWell Release Notes - Early Feb 2017

We’ve been working hard to make RoundingWell work harder for you. This release includes enhancements and bug fixes that we’d like to tell you about. Many of these are from the direct feedback we’ve heard from you. Please keep the feedback coming!

Feature Enhancements

  • Custom patient lists now have improved sorting power. You’ll notice that patient lists are ordered a little more smartly.
  • The left navigation menu has been rebuilt to better support users with many lists. And custom patient lists are ordered A-Z now.
  • For a pathway that you’re ready to start, you’ll see the ‘Save’ button is now called ‘Start’. Makes sense, right?
  • In Insights, the Pathway Adherence drill-down lists better handle patients who are in multiple groups.
  • In Content, the ‘Add New Pathway’ button has moved to the left navigation menu. No need to scroll to the bottom of your (possibly long) pathway list to add a new pathway. (see image below)

Read more about everything in this release.

RoundingWell Release Notes - Early January 2017

Happy New Year! Happy New Release! 

We’ve been hard at work making RoundingWell work harder for you. This release introduces two big new features we’d like to tell you about.

Custom Patient Lists

We know how important it is for your RoundingWell workspace to be customized to your specific needs and workflows. Custom Patient Lists allow your organization to configure lists exactly the way you want.

  • Auto-matching patients - You define the rules for a list and when patients meet the ruleset, they show up on the list.
  • Configurable columns - Set only the columns that are relevant to a list.
  • Find in List - Easily locate the specific patient you’re searching for.
  • Custom Filter Menus (Coming Soon!) - Dial in a list just how you want with custom filter menus. Look out for this in an upcoming release.

For those of you who’ve been testing this feature, thanks for your feedback so far. We’re listening. If there's a patient list you'd like to see, contact your team lead or your RoundingWell account manager.

Insights - Pathway Adherence

Insights - Pathway Adherence

With payments being tied to quality more and more, the pressure for teams and organizations to perform is greater than ever. We’re committed to making RoundingWell help organizations achieve their performance and quality targets. That’s the idea behind our newest Insights feature: Pathway Adherence. Pathway Adherence measures how well your organization is following your pathways. 

Read more about everything in this release.

Illinois Rural Community Care Organization ACO & RoundingWell Partner to Enable Improved Patient Engagement and Care Coordination

RoundingWell to be deployed in January 2017 as part of a 3-year agreement to make a positive impact on quality and shared savings

NASHVILLE, Tenn. — December 20, 2016 — RoundingWell, an integrated care management software provider, announced today an agreement with the Illinois Rural Community Care Organization (IRCCO) to deploy RoundingWell in support of an ACO initiative across Illinois comprised of 24 critical access and rural hospitals, 35 rural health clinics, and 14 independent rural physician practices. RoundingWell’s care management platform will help IRCCO’s integrated clinician teams provide care for more than 24,000 Medicare beneficiaries.

“IRCCO has made great strides in the last year toward understanding and improving the health of our beneficiaries,” said Pat Schou, Executive Director, IRCCO. “RoundingWell is the final piece of the puzzle that will enable us to engage and coordinate care for our higher-risk patients by using standardized protocols that are accessible to all care coordinators at our 24-plus locations.”

John Smithwick, CEO of RoundingWell, emphasized, “This is a perfect example of the integrated care delivery models that we built RoundingWell to support. Dedicated care coordinators are working with clinicians from hospitals and primary care settings across Illinois to deliver collectively the very best care for the patients they manage.”

Eric Johns, VP of Business Development at RoundingWell, added “The RoundingWell team is very honored and excited about this partnership with IRCCO. Both organizations desire to improve patient care, and we are confident that with their coordinators, ACO members’ clinician teams, and our technology, we can make a positive impact on quality and ultimately assist them in achieving shared savings.”

For more information, visit iruralhealth.org or RoundingWell.com.

About the Illinois Rural Community Care Organization
IRCCO is a statewide rural accountable care organization. It is comprised of 24 critical access and rural hospitals, 35 rural health clinics, and 14 independent rural physician practices providing care and services for more than 24,000 Medicare beneficiaries.

About RoundingWell
RoundingWell is integrated care management software for provider organizations’ accountable care, value-based, and population health initiatives. Picking up where EMRs stop, care teams use RoundingWell to coordinate care, engage patients, and measure quality. RoundingWell is offered as a subscription service to a variety of healthcare organizations, including hospitals, Accountable Care Organizations, and specialty care providers.